Direct debiting is a safe, convenient way to pay regular bills. Care is needed, however, in correctly setting up and cancelling direct debit authorities.
A direct debit authority gives an individual or company permission to take funds directly from your bank account. A typical example is when you arrange a direct debit with your power or telecommunications company so your monthly bill is automatically paid from your account.
To set up a direct debit, you complete a direct debit authority form from the company (which is then called a direct debit initiator). The company will tell your bank you have given it authority to pay your bill by direct debit. It must give you at least 10 days’ notice before debiting the first payment.
Companies with approval to take funds directly from your account fall into three types:
You should be wary of any business that asks you to sign a blank direct debit form or more than one such form. If you do this, the business can submit a new direct debit authority after you have cancelled your existing one.
A direct debit is not the same as an automatic payment, which is an instruction from you to your bank to make a regular payment of a fixed amount from your account to someone else’s, either for a specified period or indefinitely.
A direct debit allows the direct debit initiator to submit a specific amount to be debited from your account on each occasion. The amount can be different each time, and this is why some people find it a handy way to pay the likes of telephone and power bills, which vary from month to month.
Most everyday bank accounts allow a direct debit to be set up, but some account types do not. Check with your bank if you are unsure whether your account allows direct debits, and whether a fee for establishment will be charged.
Sometimes customers don’t have enough money in an account to pay a direct debit. It is up to the bank to decide whether to allow the payment. A bank may treat it as a request for an overdraft and allow the transaction, or it may dishonour it. As with some other forms of payment, direct debits have to go through the clearance system and can be dishonoured.
You can do this at any time, through your bank or the direct debit initiator. The bank must cancel the direct debit when you tell it to do so, but it will also ask you to notify the direct debit initiator. This is a precaution to prevent the initiator unintentionally continuing to send direct debit instructions to your bank.
If you cancel a direct debit authority but keep using the initiator’s services, you will have to pay in some other way. Direct debits are merely a method of collecting payments. Banks are not responsible for the underlying contract between you and the initiator.
If you cancel a direct debit and then want to reinstate it, you will probably have to complete a signed direct debit form. Preferred initiators cannot request a direct debit again electronically within nine months of your cancelling the authority, to ensure they have your permission.
If your bank fails to cancel a direct debit authority and you suffer a direct financial loss as a result, you may be entitled to compensation. This could include a refund for overdraft fees or penalty interest resulting from the unauthorised direct debits. Your bank may also have to credit funds debited without authority, unless you benefitted in some way from the payments (such as if you continued to use power from your power company, in which case you have received a benefit from the direct debit payment, even though it was not authorised). We can also require the bank to cancel the direct debit authority, if it has not already done so.
Recurring payments on a credit or debit card are a common way of paying subscription fees for online services such as streaming services and anti-virus software. They operate almost the same as direct debits in that you give permission for a company to take funds directly from your account.
However, the authority for recurring payments is given through the card provider (usually Visa or Mastercard), not your bank – so your bank cannot cancel the authority. Cancelling your card or closing your account won’t necessarily stop a recurring charge. Instead, you need to contact the company directly to cancel the authority.
We recommend you keep a record of your cancellation request because if the company charges you after you have cancelled the authority, you can ask your bank to reverse the transaction – and you may need to provide evidence of this cancellation. See our Quick Guide on chargebacks for more information.
If your bank fails to cancel a direct debit authority and you suffer a direct financial loss as a result, you may be entitled to compensation.
Alex opened a bank account to repay a loan with a finance company. She arranged a direct debit authorising monthly payments. The payments went through without incident for some months, but then the account was closed and reopened weeks later – a glitch the bank could not later explain. The reopening of the account did not reload the direct debit facility, with the result that two payments to the finance company were missed and Alex incurred debt collection costs of $150.
HW Ltd had six insurance policies, with premiums for each paid by direct debit from separate accounts.
Jamie’s account was accidentally direct debited by XYZ Ltd, a company with whom she had no relationship. She contacted her bank, which advised her to contact XYZ Ltd. She did so, and the debit was reversed the same day.
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